FAQs
Frequently asked questions
Everything people ask us before booking — the first visit, what it costs, what you can claim, and how spinal decompression works. If your question is not here, call the clinic and ask.
Your first visit
Your first visit
Do I need a referral from my GP?
No. You can book direct, and you do not need to sit on a GP waiting list first. If you already have an EPC or DVA referral, bring it with you and we will work with it.
What actually happens at the first appointment?
A full assessment. We take your history, examine how you move, run before and after testing, and use posture scanning to record your baseline. X-rays are available in the same building if we need to see more. You leave with the findings explained in plain language and a plan.
How long does the first appointment take?
Allow around an hour. Care here is 1:1 and one patient at a time, so the session is yours and there is room to ask questions rather than being moved along.
Will I be adjusted on the first visit?
Often, but only once the assessment says it is appropriate and you have agreed to it. If the findings say something else is needed first, or that chiropractic is not the answer for what you have brought in, we will tell you.
What should I wear?
Comfortable clothes you can move in. Nothing needs to be removed for the assessment, and decompression is done fully clothed.
I've had this pain for years. Is it too late?
Long-term and recurring pain is a big part of what we see. Nobody can promise you an outcome from a description over the internet, which is why the honest answer is to start with an assessment and get real answers about what is going on.
Fees and health funds
Fees and health funds
How does the $59 first appointment work?
Your first appointment is $59 instead of $140, paid at the clinic. There are limited new patient spots each week, so it is worth booking rather than leaving it.
What if I'm not happy with my visit?
Then you don't pay. Our 100% satisfaction guarantee covers your first appointment.
Can I claim through my private health fund?
In most cases yes, depending on your fund, your level of cover and your remaining extras balance. We have HICAPS on the spot, so your rebate comes off at the counter and you only pay the gap.
Do you accept EPC referrals and DVA patients?
Yes to both. EPC and DVA each have their own requirements set through your GP, so bring your paperwork and we will check what applies before anything is booked in.
What does ongoing care cost?
You get the plan, the number of visits and the cost up front, after the assessment — never a commitment before we know what we are dealing with.
Where are you located, and when are you open?
Suite 8, 325 Edward Street, Wagga Wagga NSW 2650, with X-rays in the same building. We are open Monday to Friday, 8:00am to 12:00pm and 2:00pm to 6:30pm, and closed Saturday and Sunday.
Spinal decompression
Spinal decompression
What is spinal decompression?
It is traction applied by a motorised table under computer control. You lie down, fully clothed, and the table eases a gentle pull on and off in slow cycles for twenty to thirty minutes. The aim is to create a little space in the disc and take pressure off the nerve.
Does decompression hurt?
It should not. Most people describe it as a slow stretch, and plenty find it relaxing. You stay in control the whole time and we set it to your comfort. If anything is uncomfortable, we stop.
How many sessions will I need?
It is a course of care rather than a one-off, and the number depends entirely on what the assessment finds — how long you have had it, what any imaging shows, and how you respond to the first few sessions. You get the number, and the cost, before you commit to anything.
Do I need to have had an MRI first?
No, and you do not need a referral either. Bring any scan reports you already have. If we need imaging to make a safe call, X-rays are in the same building, and we will tell you if a further scan is worth arranging.
Can I claim decompression on private health, EPC or DVA?
In many cases yes, depending on your fund, your level of cover and your extras balance. EPC and DVA both have their own requirements set by your GP. We check what you are covered for before you book anything in, so there are no surprises.
How do I know if decompression is right for me?
That is what the assessment determines. Full history, examination, posture scanning and imaging if needed. Decompression is not suitable for everyone — recent spinal surgery with hardware, spinal fracture, severe osteoporosis, pregnancy, and some tumours and infections all rule it out. If it is not right for you we will tell you, and tell you what is.
Can decompression be used for my neck?
Yes. The table can be set up for the cervical spine as well as the lumbar spine, and the angle of pull can be aimed at a specific level rather than applied to the whole spine at once. Where we aim it comes from your assessment findings.
Chiropractic in general
Chiropractic in general
What is an adjustment, exactly?
A specific, controlled movement applied to a joint that is not moving the way it should. The joint we choose, the direction and the amount of force all come out of what the examination found on the day.
Is the cracking sound anything to worry about?
No. The sound comes from a pressure change inside the joint, not from bones grinding or anything moving out of place. Plenty of the techniques we use make no sound at all.
Will I need to keep coming forever?
No. You get a plan with a set number of visits, and we retest against your baseline to see whether it is working. Some people choose to come back occasionally once they are comfortable, but that is a decision you make, not a condition of care.
Can I see a chiropractor while pregnant?
Yes. Care through pregnancy uses positioning and gentler techniques chosen for comfort and safety, and it is adapted as things change trimester to trimester. Spinal decompression is not used during pregnancy.
Do you treat children?
Yes. With children the assessment is largely about watching how they move and checking that nothing needs a referral, and techniques used are much lighter than those used with adults. Parents get a clear explanation of what we found and what we did not.
Can chiropractic help my headaches?
A lot of the headaches we see start in the neck, and where the assessment fits that pattern, care is aimed at restoring neck movement and taking strain off the tissue doing too much work. Headaches have plenty of other causes, and part of the assessment is recognising when what you are describing needs your GP instead.
What if chiropractic isn't the right answer for me?
Then you will hear that at the assessment, along with who is better placed to help. Telling someone honestly that we are not the answer is part of the job.
Ready to give us a try?
Book your first appointment
$140 $59
Stop working around the pain. Lock in your first appointment. Limited new patient spots available each week.
If you're not 100% satisfied with your appointment, we won't charge you.
Suite 8, 325 Edward Street, Wagga Wagga NSW 2650
*Payment accepted at clinic
Contact us
Baseline Chiropractic
Clinic
Suite 8, 325 Edward Street, Wagga Wagga NSW 2650
Opening hours
- Monday to Friday 8:00am – 12:00pm, 2:00pm – 6:30pm
- Saturday Closed
- Sunday Closed
Phone
Book online